OUR PRIVATE POLICIES

last modified january 7th 2017

CustomTeesnyc  ("CustomTees", “we” or “us”) understands that security and privacy are important issues for users of (the "Site"). The following Privacy Policy (the "Policy") describes how we collect, use and share the information that we gather about the users of our Site.

By using our Site, you consent to our collection, use and disclosure of your information, including Personal Information (defined below), as described in this Policy. Your use of our Site is subject to this Policy and our User Agreement

 

Information we collect

We may collect information directly from you, automatically through your use of our Site, and from third parties. We may combine all of information we collect about you from these various sources.

  • Information we collect directly from you. Depending on how you use our Site, you may provide us with certain information that can identify you as an individual, such as your name, email address, phone number, credit or debit card information and shipping or billing address (collectively, "Personal Information"). We will also collect any other information that you choose to provide to us through our Site (eg contents of messages you send to us through our Site).

  • Content that you provide. You may upload comments, reviews, graphics, photos or other materials to the Site ("Content"). If you post Content on our Site, the Content (e.g., t-shirt designs or photos submitted as part of a contest), as well as other information (eg user name or profile picture), may be available to all visitors to our Site, and we cannot prevent such Content or information from being used in a manner that may violate this Policy, our User Agreement, the law, or your personal privacy.

  • Information we collect about you from third parties. We may collect information about you from third parties. For example, we may collect demographics information from public sources and from third-party data and analytics companies. In addition, we may collect information about you from other customteesnyc users (eg if one user ships a package to another user).

  • Information we collect automatically through your use of our Site. We may automatically collect information about your use of our Site and your orders, including but not limited to your Internet protocol (“IP”) address; the type of web browser you are using; the website that led you to our Site; the website you go after leaving our Site; the pages you view on our Site; the dates and times you access our Site; and information about any orders you place, such as your order identification number, items ordered and the cost of your order.

 

How we share your information

CUSTOMTEESNYC may share your information, including Personal Information and/or Content, with the following types of third parties:

  • Service providers. CustomInk may share your information with third-party service providers, vendors, agents, contractors or others who perform functions on our behalf. For example, we may use service providers to process your orders, deliver packages or send mail. We will obtain consent for such sharing with service providers where legally required.

  • Corporate affiliates. CustomInk may share your information with any current or future parent company, affiliate or subsidiary. For example, we may share your information with Apparel Media Group, LLC (d/b/a Pear), whose privacy policy is located here. Such corporate affiliates may use your information for their own purposes, which may include marketing purposes.

  • Other unaffiliated third parties. As noted above, CUSTOMTEESNYC may send you marketing offers on behalf of third parties. CustomInk may also share your information directly with third parties, including so they may send you marketing offers directly. The information that we share with third parties may include, without limitation, your email address, billing address, shipping address and order information (eg total price).

CUSTOMTEESNYC may also share your information, including Personal Information and/or Content, in the following contexts:

  • Protecting rights and interests. CustomInk may share your information to investigate, protect or defend the rights, safety or property of CustomInk, our customers or the public; to investigate or enforce perceived violations of our User Agreement or this Policy; as evidence in litigation in which we are involved; and for fraud protection and credit risk reduction purposes.

  • Sale or acquisition of assets. CUSTOMTEESNYC may share your information if we become involved in a transaction involving the sale of our assets, such as a merger or acquisition, if we are transferred to another company, in the event of a bankruptcy, or as part of any other business transfer. If the surviving entity in such a transaction is not CUSTOMTEESNYC, the surviving entity may use your information pursuant to its own privacy policies, which may be different from this Policy.

  • Legal compliance. CUSTOMTEESNYC may share your information to comply with laws, regulations, legal process (eg a warrant or subpoena) or guidance; and to respond to governmental requests (eg informal requests from a regulator).

  • Aggregate or anonymous information. CUSTOMTEESNYC may share anonymous or aggregate information about CustomInk users to third parties. For example, we may share anonymous or aggregate information to inform a third party’s decision on whether to place advertisements on our Site or on other websites. These companies may use such information about your visits to the Site and other websites to provide advertisements on the Site and other websites.

Cookies and other tracking mechanisms

We may automatically collect information about you through the use of common information-gathering tools, as well as new tracking technologies that develop as technology evolves. 

Shipment/Delivery Times

ALL JOBS WILL BE COMPLETED and ready to ship AFTER 6:00PM END OF DAY due DATE.

CUSTOMTEESNYC ORDERS ARE GENERALLY DELIVERED WITHIN 7-10 BUSINESS DAYS. CUSTOMERS WHO ARE CONCERNED ABOUT MEETING DEADLINES SHOULD CONTACT A SERVICE/SALES REPRESENTATIVE. RUSH ORDERS ON SCREEN-PRINTED APPAREL ITEMS ARE AVAILABLE.

FOR JOBS NEEDED WITHIN: 

  • 5 BUSINESS DAYS – ADD 25% TO INVOICE TOTAL

  • 3 BUSINESS DAYS – ADD 50% TO INVOICE TOTAL

  • NEXT DAY SERVICE ADD 100% TO INVOICE TOTAL

RUSH TIME LINE CUT OFF IS 12PM EST 

DELIVERY TIMES MAY VARY DURING THE HOLIDAY SEASONS. CUSTOMTEESNYC OBSERVES ALL MAJOR US & JEWISH CALENDAR HOLIDAY.

CUSTOMERS ARE SOLELY RESPONSIBLE FOR GOODS BEING SHIPPED TO OUR FACILITY. GOODS SHIPPING OUT WILL BE WEIGHTED AND MEASURED AND WILL BE BILLED ACCORDINGLY TO THOSE SPECIFICATIONS AFTER THE COMPLETION OF PRINTING. WE ARE NOT RESPONSIBLE FOR LATE DELIVERIES DUE TO SHIPPING COMPANY ERRORS, WEATHER DELAYS OR ANY OTHER CIRCUMSTANCES BEYOND OUR CONTROL.

Payments  

customTEESnyc accepts online payment via credit card. 

customTEESnyc may also accept payment via check or purchase order. Qualified Institutions (such as Purchasing Offices) wishing to establish group accounts and utilize purchase orders may set up special payment options by contacting USA TEES. 

 

CANCELLATION POLICY:

Customer canceling order within 5 days of deposit is subject to a 15% surcharge fee of the total of the invoice and 30% re-stock fee on supplied shirts.

The Return Funds on the difference will take up to 30 Business day.

CUSTOMERS SUPPLIED GOODS:

For Customers SUPPLYING SHIRTS all goods must be separated prior to accepting in house. The goods must be separated according to the PO and LABELed AS FOLLOWS:

  • CUSTOMER NAME

  • ORDER #

  • AMOUNT OF UNITS in box

A 3% SURCHARGE fee for separation of goods can be added for customers interested in the service.

DAMAGE ALLOWANCE

CUSTOMTEESNYC requires  3% to 5% damage allowance per order on customers supplied garments. CUSTOMTEESNYC will not be liable to replace,  reimburse, or refund the damages if the occur.

RETURNS/ REFUNDS POLICY:

CUSTOMTEESNYC GOES TO GREAT LENGTHS TO ENSURE THAT ALL ORDERS ARE FILLED ACCURATELY AND ON TIME AND ARE OF THE HIGHEST QUALITY. ACCORDINGLY, CUSTOMTEESNYC ACCEPTS RETURNS AND WILL replace order IF AND WHEN CUSTOMERS ARE DISAPPOINTED BY CUSTOMTEESNYC MERCHANDISE FOR ONE OF THE FOLLOWING REASONS: (A) THE BLANK ITEMS THEMSELVES ARE MATERIALLY FLAWED; (B) THE QUALITY OF THE DECORATING (I.E., THE PRINTING OR EMBROIDERY) IS BELOW A REASONABLE RANGE OF EXPECTATIONS; OR (C) THE DESIGN OF THE FINAL PRODUCT IS MATERIALLY DIFFERENT FROM THE FINAL DESIGN SUBMITTED IN THE CUSTOMER APPROVED MOCK AND ORDER FORM.

LIMIT OF CUTOMTEESNYC

CUSTOMTEESNYC WILL BE RESPONSIBLE FOR ACTING ONLY ON THOSE INSTRUCTIONS SENT TO CUSTOMTEESNYC THAT ACTUALLY ARE RECEIVED AND DOES NOT ASSUME RESPONSIBILITY FOR MALFUNCTIONS IN COMMUNICATIONS FACILITIES NOT UNDER ITS CONTROL THAT MAY AFFECT THE ACCURACY OR TIMELINESS OF ANY ORDERS YOU SEND. CUSTOMTEESNYC  IS NOT RESPONSIBLE FOR ANY LOSSES OR DELAYS IN TRANSMISSION OF ORDERS ARISING OUT OF THE USE OF ANY INTERNET ACCESS SERVICE PROVIDER OR CAUSED BY ANY BROWSER SOFTWARE OR ANY COMPUTER VIRUS OR RELATED PROBLEM THAT MAY BE ATTRIBUTABLE TO SERVICES PROVIDED BY ANY INTERNET ACCESS SERVICE PROVIDER. CUSTOMTEESNYC IS NOT RESPONSIBLE SHOULD YOU GIVE INCORRECT INSTRUCTIONS OR IF YOUR CREDIT-CARD PAYMENT IS NOT PROCESSED BY YOUR CREDIT-CARD COMPANY. 

THE INFORMATION AND MATERIALS CONTAINED IN THIS SITE, INCLUDING TEXT, GRAPHICS, LINKS OR OTHER ITEMS, ARE PROVIDED "AS IS", "AS AVAILABLE". CUSTOMTEESNYC  DOES NOT WARRANT THE ACCURACY, ADEQUACY OR COMPLETENESS OF THE INFORMATION AND MATERIALS ON THE SITE AND EXPRESSLY DISCLAIMS LIABILITY FOR ERRORS OR OMISSIONS IN THIS INFORMATION AND MATERIALS. NO WARRANTY OF ANY KIND, IMPLIED, EXPRESS OR STATUTORY, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF NON-INFRINGEMENT OF THIRD PARTY RIGHTS, TITLE, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR FREEDOM FROM COMPUTER VIRUS, IS GIVEN IN CONJUNCTION WITH THE INFORMATION AND MATERIALS. 

IN NO EVENT WILL CUSTOMTEESNYC BE LIABLE FOR ANY DAMAGES, INCLUDING WITHOUT LIMITATION, DIRECT OR INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, LOSSES OR EXPENSES ARISING IN CONNECTION WITH THIS SITE OR USE THEREOF OR INABILITY TO USE BY ANY PARTY, OR IN CONNECTION WITH ANY FAILURE OF PERFORMANCE, ERROR, OMISSION, INTERRUPTION, DEFECT, DELAY IN OPERATION OR TRANSMISSION, COMPUTER VIRUS OR LINE OR SYSTEM FAILURE, EVEN IF USA TEES, OR REPRESENTATIVES THEREOF, ARE ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, LOSSES OR EXPENSES. 

Intellectual Property Claims

CUSTOMTEESNYC respects the intellectual property rights of others. We have a policy of removing user submissions that violate copyright, trademark, or other intellectual property laws, suspending or blocking access to the design-saving or other features of our site to any user who uses our site in violation of any such law, and/or terminating in appropriate circumstances the account (if any) of any user who uses our site in violation of any such law. Pursuant to Title 17 of the United States Code, Section 512, we have implemented procedures for receiving written notification of claimed copyright infringement and for processing such claims in accordance with such law. If you believe your copyright, trademark, or other intellectual property right is being infringed by a user of CUSTOMTEESNYC, please provide written notice to the following agent for notice of claims of infringement:

CUSTOMTEESNYC
INTELLECTUAL PROPERTY CLAIMS
101-01 foster ave
brooklyn, Ny 11236
Tel: 1-866-833-8006

In order for us to respond to your notice, it must: (i) contain your physical or electronic signature; (ii) identify the copyrighted work, trademark, or other intellectual property alleged to have been infringed; (iii) identify the allegedly infringing material in a sufficiently precise manner to allow us to locate that material; (iv) contain adequate information by which we can contact you (including postal address, telephone number, and e-mail address); (v) contain a statement that you have a good faith belief that use of the copyrighted material, trademark, or other intellectual property is not authorized by the owner, the owner's agent, or the law; (vi) contain a statement that the information in the written notice is accurate; and (vii) contain a statement, under penalty of perjury, that you are authorized to act on behalf of the copyright, trademark, or other intellectual property right owner.

Modifications to Agreement:

CUSTOMTEESNYC has the right to modify this agreement. Any modification is effective immediately upon either a posting on the CUSTOMTEESNYC website, or upon notice by electronic mail, or U.S. mail. Any updates, revisions, supplements, modifications or amendments shall be effective immediately upon its posting on the site. You agree that you will be bound by this agreement, however and wherever it is updated, revised, supplemented, modified, or amended, whether you have actual or constructive notice of, and whether you have used or continue to use the SITE after, the updates, revisions, supplements, modifications or amendments have been implemented.

Entire Agreement:

This Agreement constitutes the entire understanding of the parties relating to the subject agreements and understandings, whether oral or written, relating to the subject matter thereof and supersedes all prior agreements between you and CUSTOMTEESNYC failure to CUSTOMTEESNYC to enforce any provision of this agreement shall not be construed as a waiver of any provision or right.

Governing Law

This Agreement shall be governed by the laws of the Commonwealth of NEW YORK STATE and, where applicable, by federal law.

Severability:

Should any of the provisions of this Agreement to be found to be in violation of applicable law, the remaining provisions shall be in full force and effect.

Attorney’s Fees and Costs:

In any litigation, including breach, enforcement or interpretation, arising out of association with this Agreement, the prevailing party in such litigation shall be entitled to recover from the non-prevailing party reasonable attorney’s fees, costs and expenses through any appeal.

INDEMNITY

YOU AGREE TO DEFEND, INDEMNIFY AND HOLD CUSTOMTEESNYC  AND ITS AFFILIATES HARMLESS FROM AND AGAINST ANY AND ALL CLAIMS, DAMAGES, COSTS AND EXPENSES, INCLUDING REASONABLE ATTORNEYS' FEES, ARISING FROM OR RELATING TO YOUR USE OF USA TEES SITE AND THE SERVICE, YOUR VIOLATION OF THIS AGREEMENT, OR YOUR VIOLATION OF ANY RIGHTS OF ANOTHER.