OUR FREQUENTLY ASKED QUESTION

IS THERE A PRINT MINIMUM?

No. we have  no print minimums.
from 1 to 100,000 we can help. 

 

How do we calculate price?

our pricing is primarily determined by three things:

  • price of the product we're printing on.

  • Total number of colors needed for design.

  • Quantity of your order.

Other factors such as specialty inks, foils, will increase the costs. 

you can view our full price list here.

 

CAN I supply my own tees?

YES, YOU CAN. We accept customer supplied garments. but its not easy to create custom designs without a few bumps, so we request a 3-5% count for non refundable damages, as stated in our terms and services posted here. when ordering garments with us, we usually replace with our stock to complete your order. but with customer supplied we do NOT.

 

Is it possible to get help with my design?

Absolutely! We have a staff of designers ready to create your custom designs or you can dabble with our easy to use design lab, where you can start from scratch or simply edit a template with your info.

 

Can ready orders be picked up?

yes! upon completion we will contact you to finalize your order.  you then can instruct us on your choise of pick up or shipping.

 

Can I get a sample before I place my order?

Yes, you can order blank samples or printed samples. Contact us to get more information. on the cost of shipping and 1 piece samples.


where can i view the garments custom tees can supply?


You can visit our online catalog or you can call us to get help in finding what you are looking for. we have many relationships with major vendors, so we often can find what you need even if not available in our extensive catalog.

 

how big are our print locations?

  • body prints 18"w X 22"h

  • short SLEEVE PRINTS 6"W x 5"H

  • long sleeve prints 4"w 16"h

  • NECK LABEL PRINT 2"W x 3"h

  • jumbo screens 23"W x 29"H
     

WHAT FABRICs CAN WE PRINT on?

for screen printing best blend is 100% cotton, blends with cotton work as well but run risk of fabric tint migration to ink.

for dtg- direct to garment - only 100% cotton.

for sublimation 100% polyester or 50/50 allowed, but shows faded.

 

how fast can we print your ORDEr?

our turnaround time is 7 TO 10 BUSINESS DAYS TO COMPLETE THE ORDER FOR SHIPPING.

we assign your due date after 3 criteria are met.

  • final art is approved.

  • garments are chosen or in house.

  • deposit is made.

We do offer rush printing.

5 day rush - add 25% of total.
3 day rush - add 50% of total.
1 day rush - add 100% of total.(12PM EST CUT OFF)

 

How many colors can we print?

Custom tees has the abiity to print up to 16 colors max . 

 

HOW will my tees look?

prior to printing we send you a mock up or tech pack of your design layed out on a shirt to show how it will look and you can confirm all spelling along with colors and any other details needed. NOTHING GETS PRINTED WITHOUT YOUR CONSENT AND SIGN OFF. click here for a mock up example.

 

WHAT PAYMENTS DO WE ACCEPT?

WE ACCEPt the following payments.

  • debit/credit cards with 3% fee 

  • cash

  • checks/M.O. with prior approval

make payable to customteesny

 

What if there is a problem with my order?

CONTACT US IMMEDIATELY if you have any issues or are dissatisfied with your order.

Customized products don't usually come with a guarantee, but they do at Custom tees.

Generally if you call us soon enough we will work with you to find a solution to fix what ever the problem may be.

 

in what FORMAT DOES CUSTOMER ART NEED TO BE SUBMItTED ?

Customers provided artwork needs the following criteria.

  • adobe photoshop psd, pdf, jpg
    need to be at size request.
    300 dpi resolution.
    layered if possible

  • Adobe illustrator ai, eps, pdf
    images need to be EMBEDDED. 
    FONTS OUTLINEd
    VECTORS EXPANDED

 

 

You can submit art via

  • email,

  • fileshare link (dropbox)

  • upload to our FTP(call for access)

are screens and art TRANSFERABLE ?

screens are property of custom tees. the art on screens are proprietary to the customer for 3 months and extended with every reorder. thereafter screens are reclaimed recycled to a blank format.

custom tees does not release print ready art due to our specific art format. we convert all files to .exprn file only compatible with our custom built system. this is due to our advanced screen system that does not use old films acetate, we print,cure and wash screens